Privacy Policy
- Your Life, Your Way: Our Promise of Personalised Care.
At Signature Consortium Ltd, we are committed to protecting your privacy, safeguarding your personal information, and ensuring you feel safe, respected, and empowered when engaging with our services.
This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website or use our care services.
1. Who We Are
Signature Consortium Ltd CQC-registered domiciliary care provider based in Thurrock, Essex. Website: https://signatureconsortium.com We provide trauma-informed, person-centred care services, including domiciliary care, specialist support, health & wellbeing services, and family/carer support. We act as the Data Controller when we collect and process your personal data. For any queries regarding this policy, you may contact us at:2. What Personal Data We Collect
We collect information to help deliver safe, effective, and personalised care, as well as to improve your experience using our website.A. Information You Provide Directly
- Name, email address, phone number, or contact details
- Enquiry/feedback messages
- Information provided through contact forms
- Application details if applying for a job or becoming a carer
- Any documents you choose to upload (e.g., CVs)
B. Information Collected Automatically
When you visit our website, we may collect:- IP address
- Browser type and version
- Device information
- Pages visited
- Time and date of visit
- Cookies (explained below)
C. Care Service Information (If You Receive Care From Us)
We may collect additional data required to deliver safe, regulated care:- Health information
- Care plans and support needs
- Emergency contacts
- Medical history relevant to care
- Risk assessments
- Notes from carers, support workers, or nurses
3. How We Use Your Data
We use your information to:For Website Visitors
- Respond to enquiries submitted through our website
- Improve website functionality and user experience
- Provide updates or communication if you request it
For Care Recipients
- Provide safe, personalised, trauma-informed care
- Develop and update care plans
- Communicate with families, carers, or healthcare professionals
- Meet regulatory obligations (CQC, NHS, safeguarding, etc.)
- Maintain accurate internal records
For Staff & Job Applicants
- Process applications
- Conduct background and reference checks
- Maintain staff records as required by law
4. Legal Basis for Processing
We process your data under the following lawful bases:- Consent – when you submit a form or request information
- Contract – when delivering care services you have requested
- Legal obligation – complying with CQC and safeguarding laws
- Vital interests – ensuring health & safety of vulnerable individuals
- Legitimate interests – improving services, ensuring security
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies may:- Remember your preferences
- Improve site performance
- Help us understand website traffic
6. Embedded Content & Third-Party Links
Some pages may include embedded content (videos, maps, forms, etc.). These external websites may collect data according to their own privacy policies. We are not responsible for third-party privacy practices.7. Who We Share Your Data With
We only share data when necessary, such as with:- CQC or regulatory bodies
- NHS partners or healthcare professionals (with consent or legal requirement)
- Trusted staff and care workers involved in your care
- Third-party service providers (website maintenance, secure databases)
- Safeguarding authorities if someone is at risk
8. How Long We Keep Your Data
- Website enquiries: up to 12 months
- Care records: as required by law (typically up to 7 years)
- Staff records: as required for employment and compliance
- Cookies: varies depending on browser settings
9. Your Rights
Under UK GDPR, you have the right to:- Access your personal data
- Request correction of inaccurate information
- Request deletion (where legally permissible)
- Restrict processing
- Object to certain uses
- Request a copy of your data (data portability)
- Withdraw consent at any time (for consent-based processing)
10. How We Protect Your Data
We apply strong security practices including:- Encrypted communication
- Secure care-record systems
- Restricted access based on job roles
- Staff training on data protection and confidentiality
- Regular audits
11. Data Transfers Outside the UK
If any service provider is located outside the UK, we ensure appropriate safeguards such as:- UK GDPR-compliant contracts
- Adequacy agreements
- Encrypted transmission